Libros de LIBROS DEL AUTOR: rob markey

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THE ULTIMATE QUESTION 2.0 (EN INGLÉS)

FREDERICK F. REICHHELD / ROB MARKEY

In the first edition of this landmark book, business loyalty guru Fred Reichheld revealed the question most critical to your company's future: "Would you recommend us to a friend?" By asking customers this question, you identify u003ciu003edetractorsu003c/iu003e, who sully your firm's reputation and readily switch to competitors, and u003ciu003epromotersu003c/iu003e, who genera...

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Libros de LIBROS DEL AUTOR: rob markey

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